FREQUENTLY ASKED QUESTIONS

What is your return policy?

We want all our customers to be 100% satisfied with their purchase. If, against expectations, you are not satisfied, please contact us - we are ready to help you find a suitable solution.

Can I cancel my purchase?

Yes, you can cancel your purchase within 14 days of receiving it. The item must be unused and in its original packaging.

When will I receive my order?

Most orders are shipped within 1 - 2 business days. You will receive tracking information as soon as the package has been shipped.

What if my item is damaged upon delivery?

If something has gone wrong during transport, please contact us immediately via the “Contact Us” page and attach photos. We will make sure to get it resolved as soon as possible.

How much does delivery cost?

Shipping is free on orders over €75. For smaller orders, a standard delivery fee will be added and shown at checkout.